Zuccoli Primary eNewsletter

Translate

Complaint/Grievance Form

We appreciate your point of view and welcome your input. If you have a complaint, grievance, or suggestion about any aspect of Zuccoli Primary School OSHC, we request that you provide this in writing addressed to the Approved Provider or emailed to zuccoliprimary.oshc@ntschools.net

Please refer to our Dealing with Complaints Policy and Procedure for further information.

Contact Name *

Email *

Phone

Complaint/Grievance /Suggestion details

Please provide specific details of your complaint, grievance, or suggestion.
What is the complaint about? (refer below for guidance on details required)
• an action or decision of an educator/staff member
• the health, safety or wellbeing of child/ren within the Zuccoli Primary School OSHC including a complaint that alleges a child is exhibiting harmful sexual behaviours
• the Service’s response to an incident?

Describe what happened and when the matter occurred. Mention any steps that have been taken to resolve the problem. *

Have you raised this matter with anyone before? *

If YES, what was the outcome from your discussion?

What is the result you are seeking? (apology, feedback/explanation, additional information, review or change of policy or decision) *

Digital Signature *

Undo

Clear

Write your signature above the line

Date *

CONFIDENTIALITY

Your personal information will remain confidential and only disclosed as permitted under relevant privacy laws. If the information you have provided is related to a serious incident or matter of fraud, the Approved Provider will provide necessary information to the Regulatory Authority and other Government agencies if required.

A complaint that alleges a breach of the Education and Care Services National Law and Regulations or National Quality Standard or alleges that the health, safety or wellbeing of a child at the Service may have been compromised. Any complaint of this nature must be reported by the approved provider or nominated supervisor to the Regulatory Authority within 24 hours of the complaint being made – (Section 174[2] [b], Regulation 176[2][b]).